The 'My XBL account got hacked over Xmas' thread part 2

Well, 8 days after I reported the 'problem' to MS it looks like it has been
resolved. Late last night I got an email from them telling me how to go
about recovering the account. I've not done this yet so tomorrow I could
well be bitching about how nothing works etc.

I got another free month of live to add to the free month they sent when I
reported the incident and a code for 1500 points to replace what was nicked.
They also say in the email that no fraudulent purchases were made which I
assume means I won't see anything on my CC bill. The CC on account had
expired in 2005 so I don't feel any responsibility for any transactions
anyway. If you allow charges on an expired 7 years ago card that's your own
problem.

I'll check it all out tonight and report back if all is well. I'll check to
see if those FIFA achievements have been wiped too but I suspect that will
be another call to MS at the weekend.

--

WCZ

"WCZ" <dav123@willnotwork.com> wrote in message
news:jejka7$hbj$1@speranza.aioe.org...
> Well, 8 days after I reported the 'problem' to MS it looks like it has
> been resolved. Late last night I got an email from them telling me how to
> go about recovering the account. I've not done this yet so tomorrow I
> could well be bitching about how nothing works etc.
>

That's a quick turnaround considering Ste is still waiting for his?


--
gospvg
[..getting old and still playing video games..]
http://www.gospvg.com

"gospvg" <gospvg@NOSPAMgmail.com> wrote in message
news:4f0d55dc$0$2488$db0fefd9@news.zen.co.uk...
> "WCZ" <dav123@willnotwork.com> wrote in message
> news:jejka7$hbj$1@speranza.aioe.org...
>> Well, 8 days after I reported the 'problem' to MS it looks like it has
>> been resolved. Late last night I got an email from them telling me how
>> to go about recovering the account. I've not done this yet so tomorrow I
>> could well be bitching about how nothing works etc.
>>
>
> That's a quick turnaround considering Ste is still waiting for his?
>

I agree. Not sure why mine seems to have jumped the queue unless it was
simpler to sort out than others. Maybe because I lost access to the Windows
Live account it made things easier. I guess MS could see when the changes
were made and what was changed and no sane person would change all the
details at the same time!

--

WCZ

"WCZ" <dav123@willnotwork.com> wrote in message
news:jejl73$j8g$1@speranza.aioe.org...
>
> I agree. Not sure why mine seems to have jumped the queue unless it was
> simpler to sort out than others. Maybe because I lost access to the
> Windows Live account it made things easier. I guess MS could see when the
> changes were made and what was changed and no sane person would change all
> the details at the same time!
>

It's good you are back online & not lost too many lost days in gaming.
I assume you could not log into your gamertag offline?


--
gospvg
[..getting old and still playing video games..]
http://www.gospvg.com

On 11/01/2012 09:21, WCZ wrote:
> Well, 8 days after I reported the 'problem' to MS it looks like it has
> been resolved. Late last night I got an email from them telling me how
> to go about recovering the account. I've not done this yet so tomorrow I
> could well be bitching about how nothing works etc.
>
> I got another free month of live to add to the free month they sent when
> I reported the incident and a code for 1500 points to replace what was
> nicked. They also say in the email that no fraudulent purchases were
> made which I assume means I won't see anything on my CC bill. The CC on
> account had expired in 2005 so I don't feel any responsibility for any
> transactions anyway. If you allow charges on an expired 7 years ago card
> that's your own problem.
>
> I'll check it all out tonight and report back if all is well. I'll check
> to see if those FIFA achievements have been wiped too but I suspect that
> will be another call to MS at the weekend.
>

Good news. I still keep an eye out for suspicious FIFA achievements. I'm
never going to get any of those by myself.

>
> It's good you are back online & not lost too many lost days in gaming.
> I assume you could not log into your gamertag offline?
>
>

It did still work offline so I've played a little during the wait. Be good
to get the whole thing back though and forget about it. I don't really mind
if the FIFA12 achievements stay as it'll serve as a reminder to use mega
strong passwords in future. Had it have been a game I was vaguely
interested in I'd buy it just to get the remaining 985G. :-)

--

WCZ

>
> I'll check it all out tonight and report back if all is well. I'll check
> to see if those FIFA achievements have been wiped too but I suspect that
> will be another call to MS at the weekend.
>

Right, positives first. My Windows Live account has been recovered as has
my Xbox live account. So that's all good.

Negatives. FIFA achievements still there but more importantly the hackers
security details were not removed from my Windows Live account. I tried to
remove them but to do that it wants to send an email to the hacker for
him\her to confirm they want the details removed. I've clicked the 'remove
all security details' link which appears to have worked but keeps reminding
me to 'recover the old security details' if I somehow get access to that
email address again. I also can't confirm any of my new security details as
Windows Live wants to send confirmation emails to the hackers email address.
I think the old details will miraculously get wiped after some undefined
period of time. If they haven't gone by the weekend I'll have to get back
on the phone to MS.

--

WCZ